Kay Jewelers in Snellville, GA Closed now

Reviews about Kay Jewelers

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  August 08, 2020, by Bryan OShaughnessy
  Custom ring...garbage. Bottom line: a (promised by Kaye) 6 week process, turned into over 3 months. When I finally got the ring, it looked nothing like the picture that they promised. It looked old and worn. There was no attention to detail, and even scratches on the inside. I wish I had taken a picture, to show everyone what the design looked like, and what the final product (that took over 3 months) looked like. It is enough to easily decide not to go to this Kaye. FYI- I am an easy-going guy. I have never written a review before, but this was certainly worth sharing. AWEFUL experience ...Read on for the full story that ultimately ruined my huge engagement plans... I approached this Kaye location in early October, as I understood that they created custom rings. Evan, the store manager, confirmed that they did and looked at my design (a photo of the ring I wanted created). He assured me that they could make the ring, and we began the process. I had planned a Christmas proposal, and Evan assured me that we could have the ring completed by then (this gave them over 2 months). It took almost one month to get their first set of CAD drawings made. When they sent them to me, they looked nothing like the ring. I didn't think too much about it at the time; rather, sent them detailed notes on what needed to be fixed. We then went back and forth with 2 more CAD revisions. The last set was much closer, but still not quite right. By this time, it was days before Christmas, so we pushed back the deadline to January 10th and I made other proposal plans (assuming surely he would get it done by the 10th). Evan assured me that they could make the final adjustments during the casting, so against my better judgement, I told him to go ahead. In the meantime, I made arrangements with the Fox theatre (here in Atlanta) to have a private walkthrough of the theatre on our 1 year (dating) anniversary. This is where I would propose. This was going to be complete with rose petals down the aisle, white glove ushers welcoming us in by name, etc. After several more days, I had not heard anything from the shop, so I called and was told that they would be done in 21 days or so. (This would be a week after our anniversary.) I said that was completely unacceptable, and that we were already a month past deadline. So Evan pulled some strings and said they would get it done. I went to pick up the ring the day that it was ready (3 days before the proposal plans). As I mentioned above, it looked old and extremely worn, scratched, and all-around had no attention to any sort of detail. I told them that I would absolutely not pay for that ring. So now, after working for so long to plan an elaborate proposal, I have a proposal set up, with no ring. I told Evan to refund my deposit, and he agreed to. I am going elsewhere with my business, as it is obvious that Kaye's custom shop promises things that they do not have the means to deliver.
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  July 20, 2019, by Christine
  This place is MY WORST NIGHTMARE. When I dropped my engagement ring to get it resized, it took them 2 1/2 weeks to tell me they lost my engagement ring. Plus, they had the audacity to question why I was so livid. Take your business somewhere else.